FAQ

HelloWalks offers professional dog walking, pet sitting, and in-home pet care services to ensure your pets are well cared for while you’re away. Our trained team is dedicated to providing reliable and compassionate pet care.

You can easily book a service by visiting our website and selecting the service you need. After creating an account, you’ll be able to schedule your pet’s walks or sitting sessions directly through our online portal.

HelloWalks currently operates in several regions, including Southeast and West region.

If you’re passionate about pets and interested in joining our team, you can apply through our online application form here: Apply Now.

Yes! All our dog walkers and pet sitters undergo thorough training to ensure they can handle pets safely and responsibly. We also conduct background checks to maintain our standards of safety and professionalism.

We aim to match your pet with a walker or sitter who best meets their needs. Based on location, pet size, and any special requirements, we assign the most suitable team member for each job.

Yes! We offer an initial meet-and-greet for new clients. This allows you to meet your dog walker or sitter and ensure you’re comfortable with them caring for your pet.

Our pricing depends on the service type and location. For specific details, please check our “Pricing” page or contact us for a personalized quote.

We welcome pets with special needs! Just provide detailed instructions during the booking process, and we’ll ensure your walker or sitter is fully aware and trained to accommodate those needs.

Payments are processed through our online system. Once your booking is confirmed, you can securely pay for services through our website or app.

We understand that plans change! Cancellations must be made at least 24 hours in advance to avoid charges. For more details, please review our cancellation policy on the “Terms & Conditions” page.

Yes! We offer discounts for recurring services and have a referral program where you can earn credits toward future services when you refer a friend.

Yes, HelloWalks is fully insured and bonded, ensuring peace of mind for our clients in the unlikely event of any accidents or issues during the care of your pet.


If you have any questions or need further assistance, feel free to reach out via our contact form on the website or email us at support@hellowalks.com. We’re always happy to help!