HelloWalks Terms of Service

These Terms of Service (“Terms”) govern your use of the HelloWalks website, any HelloWalks mobile application, application programming interfaces, content, products, and other services offered by HelloWalks, as well as HelloWalks services offered through third parties integrating HelloWalks functionality (collectively, the “Services”). HelloWalks (“HelloWalks,” “Company,” “we,” or “us”) provides the Services. “You” refers to you as a user of any of the Services.

THE DISPUTE RESOLUTION SECTION IN SECTION 22 OF THESE TERMS CONTAINS A MUTUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT REQUIRES YOU AND HELLOWALKS TO RESOLVE DISPUTES WITH EACH OTHER ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION OF THESE TERMS CAREFULLY. BY AGREEING TO THESE TERMS, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.

The Services include a marketplace technology platform that enables third-party pet owners (“Pet Owners”) and third-party pet care service providers (“Pet Care Providers”) to connect with each other. HelloWalks has no control over the conduct of Pet Care Providers or any other users of the Services. YOU ACKNOWLEDGE AND AGREE THAT HELLOWALKS IS A TECHNOLOGY SERVICES PROVIDER THAT DOES NOT PROVIDE PET CARE SERVICES.

Acceptance of Terms

Welcome to HelloWalks! By accessing or using our website, mobile application, or other related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Services.

1. Description of Services

HelloWalks provides a platform to connect dog owners (“Owners”) with dog walkers (“Walkers”). Walkers offer dog walking and pet care services to Owners through our platform.

2. Eligibility

To use the Services, you must be at least 18 years old and capable of entering into legally binding agreements. By using the Services, you represent and warrant that you meet these requirements.

3. Account Registration

To access certain features of the Services, you must register for an account and provide accurate, current, and complete information. You agree to:

  • Maintain and promptly update your account information
  • Protect the security of your account and password
  • Accept responsibility for all activities that occur under your account

4. Service Fees and Payments

Owners are responsible for paying service fees for the use of the Services. Payment terms are specified at the time of booking. Walkers will receive payments through the HelloWalks platform. All fees are non-refundable, except as required by law or as otherwise specified in writing.

5. Cancellation and Refund Policy

Owners may cancel bookings according to our cancellation policy, which is available on our website. Refunds will be processed according to the terms outlined in the cancellation policy.

6. User Conduct

You agree to use the Services in accordance with all applicable laws and regulations. You agree not to:

  • Violate any laws, regulations, or third-party rights
  • Use the Services for any illegal or unauthorized purpose
  • Post or transmit any content that is unlawful, harmful, threatening, abusive, or otherwise objectionable
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity

7. User Content

You may post, upload, or submit content to the Services (“User Content”). By doing so, you grant HelloWalks a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, create derivative works from, distribute, and display your User Content in connection with the Services.

8. Intellectual Property

All content and materials on the Services, including text, graphics, logos, and software, are the property of HelloWalks or its licensors and are protected by intellectual property laws. You agree not to reproduce, distribute, or create derivative works from any content on the Services without our express written permission.

9. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, either express or implied. HelloWalks does not warrant that the Services will be uninterrupted or error-free, nor do we make any warranty as to the results that may be obtained from the use of the Services.

10. Limitation of Liability

To the fullest extent permitted by law, HelloWalks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the Services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party

11. Indemnification

You agree to indemnify and hold harmless HelloWalks and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which HelloWalks operates, without regard to its conflict of law principles.

13. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the jurisdiction where HelloWalks operates, and the arbitrator’s decision shall be final and binding.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: support@hellowalks.com
  • Address: HelloWalks, PO Box 570014 Atlanta, GA 30309-4883

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for using HelloWalks!